bjlive Privacy Policy
At bjlive, your personal data is treated with the same care we bring to every part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and the rights you hold over your own data.
Your Privacy Matters to bjlive
bjlive ("we", "us", "our") is committed to protecting the personal data of every user who accesses or registers on the bjlive platform. This Privacy Policy has been prepared in plain, accessible English so that players based in Bangladesh fully understand how their information is handled from the moment they visit the site to the point at which they close their account.
This policy applies to all personal data collected through the bjlive website, mobile interface, customer support channels, and any promotional communications issued by bjlive. It should be read alongside the bjlive Terms & Conditions, which form the broader legal framework governing your use of the platform.
bjlive acts as the data controller for all personal information collected through the platform. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. Your information is used solely to operate the platform, process transactions, comply with legal obligations, and improve the bjlive experience for all users.
Information We Collect
Account Registration Data
When you create a bjlive account, we collect your full name, date of birth, residential address in Bangladesh (including division — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), mobile phone number, and a username and password of your choosing. This information is required to open and maintain your account.
Payment and Transaction Data
bjlive records all deposit and withdrawal transactions associated with your account, including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or linked bank account), transaction reference numbers, amounts in Bangladeshi Taka (BDT), and timestamps. Full payment credentials such as card numbers or mobile wallet PINs are never stored directly by bjlive — these are handled by our certified payment processors.
Gaming and Betting Activity
We maintain a detailed record of your activity on the platform, including bets placed, games played, stakes and winnings, session durations, and any responsible gaming limits you have set. This data is used for account management, dispute resolution, fraud prevention, and to personalise your experience where you have consented to such use.
Device and Technical Data
Each time you access bjlive, we automatically collect technical information about your device and connection. This includes your IP address, device type and model, operating system and version, browser type, screen resolution, time zone set to Bangladesh Standard Time (BST, UTC+6), and pages visited within the platform. This data helps us deliver a stable, secure experience and detect potentially fraudulent or automated access attempts.
Support and Communications Data
When you contact the bjlive support team — whether by email, live chat, or any other channel — we retain a record of that interaction, including the content of messages, the date and time of contact, and any information you provide during the exchange. This enables us to follow up on open issues and maintain quality standards across our customer service operations.
Cookies and Tracking Technologies
bjlive uses cookies and similar technologies to maintain session continuity, remember your preferences, analyse site traffic, and detect irregular behaviour. Essential cookies are necessary for the platform to function and cannot be disabled. Analytics and preference cookies may be controlled through your browser settings. By continuing to use the bjlive platform, you consent to our use of essential cookies as described in this policy.
How We Use Your Information
bjlive uses the personal data it collects for clearly defined, lawful purposes. We do not process your data for any purpose that is incompatible with the reasons for which it was originally collected. The primary purposes for which your data is used are set out below.
Account Operation and Service Delivery
Your registration data, payment history, and gaming activity are used to create and maintain your bjlive account, process deposits and withdrawals in BDT, settle bets and game results, and provide you with access to all features of the platform. Without this processing, we cannot deliver the core service.
Identity Verification and Fraud Prevention
bjlive is committed to ensuring that the platform is used only by eligible adults aged 21 and above. We use registration and payment data to verify your identity, confirm your age, and screen for indicators of fraudulent activity, money laundering, or other prohibited conduct. Where required, we share data with fraud prevention agencies and payment processors for these purposes.
Platform Improvement and Analytics
Aggregated and anonymised data from device logs, session activity, and betting patterns is analysed to improve the performance, reliability, and content of the bjlive platform. This includes identifying popular games, optimising page load times, and informing decisions about new features or sports markets. Individual users are not identifiable from this aggregated analysis.
Promotional Communications
Where you have opted in to receive promotional communications, bjlive may send you information about new games, deposit bonuses, seasonal promotions (such as those tied to Eid, BPL, or IPL season), and other offers relevant to your interests. You may withdraw your consent to receive marketing messages at any time by contacting support or adjusting your account notification preferences.
Legal and Regulatory Compliance
bjlive may be required to disclose personal data to comply with applicable legal obligations, respond to lawful requests from government authorities, or enforce the bjlive Terms & Conditions. We will only disclose the minimum data necessary to satisfy such obligations and will notify affected users where permitted by law.
When We Share Your Data
bjlive does not sell your personal information to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Payment and Banking Partners
To process deposits and withdrawals, bjlive shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and participating Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These providers are contractually required to handle your data securely and to use it only for the purpose of processing your payment.
Game Studio and Software Providers
Some games on the bjlive platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Certain technical session data (such as a session token or anonymised player identifier) may be shared with these providers to facilitate game delivery and dispute resolution. These providers do not receive your full personal profile.
Fraud and Security Services
bjlive works with specialist fraud prevention and security technology providers to monitor for suspicious activity, detect unauthorised access, and protect the integrity of the platform. Data shared for these purposes is subject to strict confidentiality obligations and is used only to support the security functions described.
Your Data Rights
bjlive respects your right to understand and control how your personal data is used. The following rights are available to all registered users. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe and in any event no later than 30 days from receipt of the request.
How We Protect Your Data
bjlive takes the security of your personal data seriously. The platform operates with SSL (Secure Socket Layer) encryption across all pages and connections, ensuring that data transmitted between your device and our servers cannot be intercepted in transit. Account passwords are stored using industry-standard hashing algorithms and are never held in plain text.
Access to personal data within the bjlive organisation is restricted on a strict need-to-know basis. Staff who handle user data are trained in data protection principles and are bound by confidentiality obligations. We conduct regular internal reviews of our security practices and apply patches and updates promptly to address newly identified vulnerabilities.
While bjlive implements robust technical and organisational safeguards, no platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to affected users, bjlive will notify impacted individuals promptly and take immediate steps to contain and remediate the incident.
Data Retention
bjlive retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. As a general guide:
- Account and transaction data is retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping obligations
- Support interaction logs are retained for two years
- Device and session logs are retained for 12 months and then automatically deleted
- Marketing preference records are retained until you withdraw consent, plus 12 months
Following the expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an individual user.
Changes to This Policy
bjlive reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date. Where changes are material — meaning they significantly affect how your data is used or the rights available to you — bjlive will provide advance notice via the mobile number or email address held on your account, or by displaying a prominent notice on the platform at login.
Your continued use of the bjlive platform following publication of any updated Privacy Policy constitutes acceptance of the revised terms. If you disagree with the changes, you may contact support to request account closure. Data held at the time of closure will continue to be processed in accordance with the version of the policy in force at the time it was collected, subject to any mandatory legal retention obligations.
For any questions, concerns, or data rights requests related to this Privacy Policy, please contact the bjlive data team. Our support contact address is displayed in the footer of every page on this site. We aim to acknowledge all privacy enquiries within two business days and resolve them within 30 calendar days.
Questions About Your Privacy?
Our support team is available around the clock. You can also explore our full Terms & Conditions or head back to the platform to start playing.
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